Service Operations Manager

4 days ago


Sarasota, Florida, United States MOWERS INC Full time

About Us

Mowers Inc is a family owned and operated business celebrating over a decade in the Sarasota area.

We are seeking a Service Operations Manager to join our team. As a key member of our service team, you will be responsible for overseeing the delivery of exceptional customer experiences by providing product and service information, resolving technical issues, and ensuring timely repairs.

The successful candidate will have previous experience in the outdoor power industry or small engine repairs, with excellent communication skills and the ability to prioritize and multitask. A positive and professional demeanor is essential for building strong relationships with clients.

Responsibilities:

  • Handle customer inquiries and complaints effectively
  • Schedule repairs in shop efficiently
  • Provide detailed information about products and services
  • Troubleshoot and resolve product issues and concerns promptly
  • Oversee mechanics to ensure quality repairs
  • Document and update customer records accurately
  • Develop and maintain a knowledge base of evolving products and services

What We Offer

  • A competitive salary range of $55,000 - $70,000 per year, based on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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