Service Operations Manager

3 weeks ago


Sarasota, Florida, United States MOWERS INC Full time
Job Overview

We are seeking a dedicated professional to fill the role of Service Manager at Mowers Inc. In this position, you will play a critical role in ensuring customer satisfaction by providing exceptional service and support.

About Mowers Inc

Mowers Inc is a family-owned and operated business with 11 years of experience serving the Sarasota area. Our team is committed to delivering top-notch products and services to our customers.

Responsibilities
  • Customer Support: Handle customer inquiries and complaints in a timely and professional manner.
  • Repair Scheduling: Schedule repairs for customers in our shop and ensure that work is completed promptly.
  • Product Information: Provide detailed information about our products and services to customers.
  • Troubleshooting: Troubleshoot and resolve product issues and concerns efficiently.
  • Team Management: Oversee mechanics to ensure prompt and quality repairs.
  • Documentation: Document and update customer records based on interactions.

Requirements

  • Previous Experience: Previous experience in the outdoor power industry or small engine repairs.
  • Communication Skills: Excellent written and verbal communication skills.
  • Priority Management: Ability to prioritize tasks effectively and multitask.
  • Rapport Building: Ability to build strong relationships with clients.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. If you are a motivated and detail-oriented individual looking for a challenging role, please apply.


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