IT Operations Specialist

4 days ago


Maryland, United States Computer World Services Full time
Job Overview

Computer World Services is a leading provider of innovative IT solutions, dedicated to delivering exceptional services to our clients. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure, providing top-notch support to our team and clients. With a strong focus on collaboration, problem-solving, and continuous improvement, this role is ideal for a motivated and detail-oriented professional.

Job Summary

We are seeking an experienced IT Operations Specialist to join our team. The successful candidate will have a strong background in IT operations, with a proven track record of supporting complex IT systems, troubleshooting technical issues, and collaborating with cross-functional teams. If you are passionate about delivering exceptional service, are highly organized, and thrive in a fast-paced environment, we encourage you to apply.

Main Responsibilities

As an IT Operations Specialist, your key responsibilities will include:

• Monitoring the performance and availability of our IT infrastructure and services using advanced monitoring tools and systems

• Responding to incidents and service disruptions in a timely and efficient manner, following established incident management procedures

• Troubleshooting technical issues related to network operations, applications, hardware, and operating systems

• Collaborating with team members, technical experts, and stakeholders to address technical challenges and share knowledge

• Maintaining accurate records of incidents, activities, and procedures, documenting incident details, actions taken, and resolutions

• Continuously improving operational workflows and practices, identifying opportunities for process improvement and tool enhancement

Requirements

To be successful in this role, you will need:

• A bachelor's degree in computer science, information technology, or a related field, or relevant work experience

• 4+ years of experience in a technical role supporting IT operations, preferably in a 24x7x365 environment

• Strong technical skills in network operations, applications, hardware, and operating systems, with the ability to troubleshoot and resolve technical issues effectively

• Familiarity with monitoring tools and systems used for performance monitoring and alerting

• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team-oriented environment

• Strong problem-solving and analytical abilities, with a keen attention to detail

Benefits

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. This is a swing shift position with hours ranging from 2:00PM - 10:30PM, and may require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching. If you are passionate about delivering exceptional service and are highly motivated, we encourage you to apply for this exciting opportunity.



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