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Customer Service Representative

2 months ago

Tate, United States Georgia Department of Human Services Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the Georgia Department of Human Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide information to clients in a professional and courteous manner.
  • Communication: Communicate effectively with clients, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Documentation: Maintain accurate and up-to-date records of customer interactions and issues.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office Suite.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Work Environment: We have a collaborative and supportive work environment.