Customer Service Representative I
3 weeks ago
The Customer Service Representative I will be responsible for adhering to standard operating procedures while working in a high-volume contact center, answering calls, responding to customer inquiries, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED and six months of experience handling customer questions, complaints, and/or providing information.
Duties include:
- Responding to customer requests
- Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
- Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred qualifications:
- One year of contact center experience
- Proficiency with software applications to include Microsoft Word, Excel, and Outlook
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