Customer Service Representative I

3 weeks ago


Tate, United States Nitelines USA, Inc Full time

The Customer Service Representative I will be responsible for adhering to standard operating procedures while working in a high-volume contact center, answering calls, responding to customer inquiries, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED and six months of experience handling customer questions, complaints, and/or providing information.

Duties include:

  • Responding to customer requests
  • Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
  • Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred qualifications:

  • One year of contact center experience
  • Proficiency with software applications to include Microsoft Word, Excel, and Outlook


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