Customer Care Specialist
2 weeks ago
Job Summary
The Customer Care Specialist at HopeSource will be responsible for providing exceptional customer service to individuals and families in crisis. This role requires a high level of empathy, active listening skills, and the ability to navigate complex situations.
Key Responsibilities
- Provide direct client services, including answering phone calls, responding to emails, and meeting with clients in person
- Assess client needs and develop personalized plans to address their concerns
- Collaborate with internal teams to ensure seamless service delivery
- Document client interactions and update records as necessary
- Participate in program staffing meetings to discuss client progress and identify areas for improvement
Requirements
- Experience in providing direct client services, preferably in a crisis management setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in computer software and hardware
- Flexibility and adaptability in a dynamic work environment
Preferred Qualifications
- Bachelor's degree in a field related to social work, counseling, or a related field
- Proven ability to network with other organizations and service groups
Work Environment
Monday - Friday, 8am - 5pm, 40 hour work week
Compensation
$19-$21 per hour
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