Customer Care Specialist

2 weeks ago


Ellensburg, Washington, United States HopeSource Full time

Job Summary

The Customer Care Specialist at HopeSource will be responsible for providing exceptional customer service to individuals and families in crisis. This role requires a high level of empathy, active listening skills, and the ability to navigate complex situations.

Key Responsibilities

  • Provide direct client services, including answering phone calls, responding to emails, and meeting with clients in person
  • Assess client needs and develop personalized plans to address their concerns
  • Collaborate with internal teams to ensure seamless service delivery
  • Document client interactions and update records as necessary
  • Participate in program staffing meetings to discuss client progress and identify areas for improvement

Requirements

  • Experience in providing direct client services, preferably in a crisis management setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in computer software and hardware
  • Flexibility and adaptability in a dynamic work environment

Preferred Qualifications

  • Bachelor's degree in a field related to social work, counseling, or a related field
  • Proven ability to network with other organizations and service groups

Work Environment

Monday - Friday, 8am - 5pm, 40 hour work week

Compensation

$19-$21 per hour



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