Key Holder

2 days ago

Westport, Connecticut, United States Terrain Full time
Job Title: Key Holder

At Terrain, we're seeking a highly motivated and customer-focused Key Holder to join our team. As a Key Holder, you will play a key role in creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.

Key Responsibilities:
  • Customer Experience: Collaborate with the leadership team to cultivate a welcoming, inspiring, and informative environment for our customers.
  • Product Knowledge: Share knowledge of home decor trends and gardening with customers to inform and inspire their indoor and outdoor spaces.
  • Omni Services: Utilize technology to deliver a seamless, omnichannel shopping experience through the execution of all omni services.
Leadership and Team Management:
  • Store Environment: Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
  • Decision-Making: Exercise decision-making skills to support problem-solving and enhance each customer's experience.
  • Team Development: Support new hire onboarding and continued education of the team through cross-training of multiple departments.
Visual and Business Operations:
  • Daily Processes: Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
  • Visual Standards: Collaborate with key partners to effectively execute shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
  • Cleanliness and Safety: Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
Communication and Relationships:
  • Inclusive Environment: Contribute to an inclusive and people-first philosophy; engage with employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported.
  • Communication: Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
  • Customer Insights: Provide insights related to the customer and employee experience and communicate feedback to Store Manager.

Requirements:

  • Terrain brand fan
  • 1+ years leadership experience
  • Knowledge of home decor trends and gardening
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit https://www.urbn.com/careers/benefits.

Pay Range: Starting from USD $18.25/Hr.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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