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Customer Success Lead Hybrid Role

1 month ago

Topeka, Kansas, United States Ensemble Performing Arts Full time
Customer Success Job Description

We're ClassKid, a software company on a mission to empower educators to become great business owners. Our tool helps kids activity centers get students and get paid, all in one. ClassKid is a sister company for Ensemble Performing Arts.

Key Responsibilities
  • Manage onboarding, training, and customer support through email, live chat, Zoom, and more.
  • Help customers achieve early success, fast.
  • Provide comprehensive, customized training and keep customers engaged.
  • Build customer trust and foster a culture of long-term customer loyalty.
  • Advocate for customers and foster a customer-centric team environment.
  • Take an active role in reporting and resolving system defects.
  • Produce and deliver support docs and video tutorials.
Benefits & Perks
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • 401K with employer match
  • Paid Time Off

We believe that happy employees make for a better company, so we take care of them. We value occasional face-to-face interactions and recognize that being physically present can lead to stronger connections, better collaboration, and a vibrant company culture.

We're looking for someone who's not only passionate about their role, but also genuinely enjoys working in a supportive environment. We think that each person's enthusiasm and dedication has a direct impact on how we show up for each other, our customers, and the organization as a whole.