Higher Education Digital Solutions Consultant

4 days ago


New York, New York, United States macmillan learning Full time
Empowering Educators through Exceptional Support

In this critical role, you will serve as a trusted advisor to higher education instructors and administrators, empowering them to unlock student potential through our digital solutions. With your expertise and passion for education, you will deliver exceptional guidance, training, and support that sets us apart from the competition.

About the Opportunity

We are seeking an Implementation & Engagement Specialist - Higher Ed to join our Customer Success team at Macmillan Learning. This is an exciting opportunity for someone who shares our commitment to education and has a proven track record of delivering outstanding results.

You will work collaboratively with our sales and marketing teams to drive learning success and retention. Your primary focus will be on building strong relationships with instructors and administrators, ensuring they receive the best possible experience with our digital platforms.

Key Accountabilities
  • Develop and maintain effective partnerships with higher ed instructors and administrators to ensure seamless integration of our digital solutions.
  • Provide expert training and guidance to instructors on using our digital products to enhance teaching and learning outcomes.
  • Analyze and resolve technical issues that arise with our digital platforms, maintaining high levels of professionalism and responsiveness.
  • Collaborate with our sales and marketing teams to identify opportunities for growth and develop strategies for promoting learning success.
  • Contribute to the development of new software enhancements and content based on customer feedback and analysis of user needs.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree.
  • Strong knowledge of software implementation and customer support.
  • Experience working in higher education or a related field.
  • Excellent organizational, communication, and time management skills.
What We Offer

We offer a competitive salary range of $60,000 - $65,000, as well as a comprehensive benefits package including health insurance, 401k matching, paid time off, and more.

This is an excellent opportunity to join a company that values diversity, equity, and inclusion, and is committed to making a positive impact in the world of education.



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