Business Systems Analyst

2 weeks ago


SaintAubinsurGaillon, Normandie, United States UNC Health Care Full time

Position Overview

Become an integral part of a diverse organization dedicated to enhancing the health and wellness of the communities we serve.

Role Summary:

This position plays a crucial role in the implementation and support of departmental business systems. The individual will be responsible for defining and maintaining the configuration of complex systems to continuously meet the operational needs of the department. This role acts as a bridge between end-users, vendors, and information services regarding business application system challenges.

Key Responsibilities:

  1. Establishes and maintains system configurations to consistently align with departmental operational requirements, while also adapting processes to leverage existing system capabilities. This includes managing provider schedules through templates, EPIC, and other concurrent platforms to optimize system performance.
  2. Documents comprehensive business processes and related application workflows. Aids in the creation of detailed specifications for program development.
  3. Defines the scope and objectives for the development and implementation of departmental systems. Serves as a business expert, assisting users in articulating their needs. Modifies procedures to address application issues, taking into account equipment capabilities and desired outcomes. Acts as the primary liaison among the user community, vendors, and Information Services for problem resolution and enhancements to both new and existing operational systems.
  4. Engages in system-wide initiatives aimed at enhancing efficiency and achieving institutional goals.
  5. Participates in the testing of both existing and new systems to ensure correct functionality. Validates the processing of new releases and additional features within departmental systems. Analyzes the implications of system updates and collaborates with Information Services to coordinate updates and new versions.
  6. Prepares analytical materials for financial and operational planning and process enhancement. Identifies opportunities for improvement in business or application processing through data analysis. Contributes to the planning and establishment of departmental reporting.
  7. Provides application support and business process assistance to users. Analyzes and interprets system issues, determining and initiating appropriate corrective actions. Communicates with vendors and Information Services as necessary to resolve issues.
  8. Delivers training to users, offering insights and techniques for effective use of system applications. Coordinates training for new system implementations and assists with workflow adjustments.

Additional Information

Education Requirements:

● Bachelor's degree in Business Administration, Information Systems Management, Mathematics/Science, or a related field (or equivalent combination of education, training, and experience).

Licensure/Certification Requirements:

● No licensure or certification required.

Professional Experience Requirements:

● If holding a Bachelor's degree: One (1) year of progressively responsible experience with information systems.

● If holding an Associate's degree: Five (5) years of progressively responsible experience with information systems.

● If possessing a High School diploma or GED: Nine (9) years of progressively responsible experience with information systems.

Knowledge, Skills, and Abilities Requirements:

This position is exempt from overtime and is classified as a State position within the UNC Health Care System, which offers comprehensive health benefits.

We are committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as for those with disabilities.



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