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IT Analyst/Programmer

2 months ago


SaintAubinsurGaillon, Normandie, United States University of North Carolina Full time
Job Summary

We are seeking an experienced Application Analyst to join our team at the University of North Carolina. The successful candidate will provide support for the Document Management System for various campus customers.

Key Responsibilities
  • Establish processes and procedures for creating and maintaining secure access to the Perceptive Content Application.
  • Provide technical analysis, advice, and troubleshooting expertise to customers, teammates, and other ITS members.
  • Analyze, design, develop, test, and support business applications.
  • Effectively and efficiently respond to software issues as reported by customers and proactively evaluate software/logs/notifications to uncover issues/make improvements as appropriate.
  • Work with supervisor and customers to understand issues/new requirements and translate requirements into technical solutions.
  • Document technical solutions in specifications or ticket work logs, as appropriate.
  • Work with vendors to resolve software issues and configure software.
  • Develop and support interfaces to vendor and internal applications.
  • Document information on the functionality/configuration of software applications, interfaces, batch processes, etc. and keep the information up to date.
  • Assist team members with tasks and skills/knowledge transfer activities as requested.
  • Understand and carry out the SDLC, Security, and other policies of ITS.
Requirements
  • Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.
  • Experience with Java, Java script,.Net or PHP languages.
  • Experience writing SQL statements for reporting and/or validating data.
  • Experience capturing customer requirements and translating into technical design documents.
Preferred Qualifications
  • Perceptive Content Document Management Experience.
  • Demonstrated experience in the analysis, design, development, testing, and support of business applications.
  • Strong communication and organizational skills.
  • Experience documenting applications and processes.
  • Strong analytical and problem-solving skills.
  • Excellent customer service skills.