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Customer Service Representative

1 month ago

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Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Fairfield Inn & Suites. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities

  • Greet and register guests in a friendly and courteous manner.
  • Assign guests to hotel rooms and ensure their needs are met.
  • Process payments and verify credit.
  • Make and confirm reservations.
  • Compute bills and collect payments from guests.
  • Respond to guest requests and resolve any issues in a timely manner.
  • Secure guests' valuables in the hotel safe or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Follow sustainability guidelines and practices related to our EarthView program.
  • Practice safe work habits and follow MSDS and OSHA standards.

Requirements

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment

  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.