Technical Service Representative

2 weeks ago

Euclid, Ohio, United States Lincoln Electric Full time
Job Title: Associate Technical Service Representative

Lincoln Electric is a world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly, and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys.

We are recognized as the Welding ExpertTM for our leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world.

Job Summary:

The Associate Technical Service Representative provides basic warranty and technical sales support across the entire product line. They have a basic understanding of the Service Department's systems, policies, and procedures.

Key Responsibilities:
  • Basic sales support, welding process support, and warranty support via phone, email, web chat, and social media.
  • Utilizes knowledge of product line, welding processes, and customer application to support customer base.
  • Answers basic warranty policy questions.
  • Answers basic technical sales support questions.
  • File warranty reports on behalf of customers.
  • Use ERP system to check stock, prices, and place warranty orders as required.
  • Generate knowledge content for external and internal use.
  • Meet department and organizational KPI's (Key Performance Indicators).
  • Ability to work flexible hours within the contact center.
  • Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.
Requirements:
  • Bachelor's degree or actively working towards a degree preferred.
  • Technical school with an Associate's degree and a minimum of 2 years technical troubleshooting or equivalent will be considered.
  • Second language preferred.
  • Excellent verbal and written communication skills required.
  • Intermediate or higher computer and typing skills.
  • Ability to work independently and make decisions.
  • Skilled in Microsoft Office software.
  • Preferred knowledge of CRM system (Salesforce).
  • Preferred familiarity with ERP system (SAP).
  • Multitasking, time management, and attention to detail is key.
  • Preferred technical customer service experience. This is a training position.
Equal Opportunity Employer:

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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