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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide best-in-class customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our retail products and services, including deposit accounts, loans, and investment products.
- Sales and Referrals: Identify opportunities to sell and refer our products and services to clients, meeting or exceeding sales referrals targets.
- Problem Resolution: Utilize sound judgment and diplomacy to resolve customer complaints and issues, escalating complex issues to management as needed.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives, maintaining a positive and supportive team environment.
- Education: High school diploma or equivalent required.
- Experience: Minimum of 2 years of customer service experience, preferably in a banking or financial services environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge: In-depth knowledge of retail banking products and services, with the ability to learn and apply new knowledge and skills.
Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and support to our clients. We are proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions.
