Dynamics Senior Developer

2 weeks ago

Miami, United States RIT Solutions, Inc. Full time
Job Title: Dynamics Senior Developer - Field Service Expert

RIT Solutions, Inc. is seeking a highly skilled Dynamics Senior Developer - Field Service Expert to join our team. As a key member of our Dynamics CRM practice, you will be responsible for driving internal growth and leveraging your industry experience to drive measurable growth through development and expansion of internal opportunities.

Key Responsibilities:
  • Develop and execute strategies, drive proposal efforts, and provide support
  • Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
  • Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements
  • Master the art of the possible Customer Service/Omnichannel Customer Experience demo
  • Shape and lead demonstrations that solve our business problems
  • Consult and advise our internal stakeholders on uses of Customer Service/Field Service technology to solve business problems
  • Report directly to Dynamics Enterprise Architect and collaborate on various Dynamics Initiatives
  • Learn our client's business, their organization, systems, challenges, and goals
  • Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
  • Craft the technical vision by mapping requirements to technical capabilities
  • Confidently present and articulate the business value of the proposed solution to business managers and executives
  • Build prototypes and proofs of concept (POC) to validate technical and solution decisions
  • Lead client facing and internal training (technology training and/or application specific training)
  • Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
  • Be an innovator who can create new solutions using out-of-the-box thinking
  • Work directly with marketing on origination initiatives
  • Build relationships with third party vendors
  • Develop familiarity with ISV solutions for Dynamics 365 Customer Service
Requirements:
  • Minimum of 3 years Dynamics 365 modules experience
  • Minimum of 2 years Dynamics 365 implementations experience
  • Minimum of 2 full lifecycle Dynamics 365 implementations
  • Minimum of 2 years of Dynamics 365 development experience including: JavaScript, Plugins, PCF Controls (React/FluentUI), TypeScript
  • Field Service/Sales Premium module experience
  • Excellent and effective communication skills in all mediums (written, verbal) and to all levels within the organization
  • Excellent planning and organization skills
  • Strong customer relationship skills
  • Ability to establish priorities and work independently and with the other members of the development team
  • Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service/Field Service
  • Knowledge of Omnichannel and Power Virtual Agent
  • Understanding of PowerApps and Customer Insights is beneficial
  • Experience working with or inside the Microsoft ecosystem
  • Proven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit team
  • Strong track record in complex channel and partner management
  • Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
  • The ability to develop and grow long term, high value internal relationships at the Executive level
  • Superior communication and personal leadership skills in a high growth environment

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