Dynamics Sr. Developer- Field Service

1 month ago

Miami, United States RIT Solutions, Inc. Full time
Dynamics Sr. Developer- Field Service

Hey Kelsey,
Please review this consultant for below requirement and let me know your feedback,
Further if you have any new requirement, please share it with me.

Experience:
Sr. Developer/Jr. Architect - Dynamics CRM Customer Service/Field Service will be responsible for driving internal growth for our Dynamics CRM practice. You will be a key member of the team and leverage relevant industry experience to drive measurable growth through development and expansion of internal opportunities.

As a Part of a Collaborative and Entrepreneurial Team,
You Will:
  • Develop and execute strategies, drive proposal efforts, and provide support
  • Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
  • Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements
  • Master of the art of the possible Customer Service/Omnichannel Customer Experience demo
  • Shape and lead demonstrations that solve our business problems
  • Consult and advise our internal stakeholders on uses of Customer Service/ Field Service technology to solve business problems
  • Report directly to Dynamics Enterprise Architect and collaborate on various Dynamics Initiatives.
  • Learn our client's business, their organization, systems, challenges, and goals
  • Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
  • Craft the technical vision by mapping requirements to technical capabilities
  • Confidently present and articulate the business value of the proposed solution to business managers and executives
  • Build prototypes and proofs of concept (POC) to validate technical and solution decisions
  • Lead client facing and internal training (technology training and/or application specific training)
  • Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
  • Be an innovator who can create new solutions using out-of-the-box thinking
  • Work directly with marketing on origination initiatives
  • Build relationships with third party vendors
  • Develop familiarity with ISV solutions for Dynamics 365 Customer Service
Your Technical & Non-Technical Skills Include:
  • Minimum of 3 years Dynamics 365 modules experience
  • Minimum of 2 years Dynamics 365 implementations experience
  • Minimum of 2 full lifecycle Dynamics 365 implementations
  • Minimum of 2 years of Dynamics 365 development experience including:
    • JavaScript
    • Plugins
    • PCF Controls (React/FluentUI)
    • TypeScript
  • Field Service /Sales Premium module experience
  • Excellent and effective communication skills in all mediums (written, verbal) and to all levels within the organization
  • Excellent planning and organization skills
  • Strong customer relationship skills
  • Ability to establish priorities and work independently and with the other members of the development team
  • Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service/Field Service
  • Knowledge of Omnichannel and Power Virtual Agent
  • Understanding of PowerApps and Customer Insights is beneficial
  • Experience working with or inside the Microsoft ecosystem
  • Proven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit team
  • Strong track record in complex channel and partner management
  • Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
  • The ability to develop and grow long term, high value internal relationships at the Executive level
  • Superior communication and personal leadership skills in a high growth environment

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