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Patient Accounts Coordinator

1 month ago


Charlotte, North Carolina, United States Carolina Neurosurgery and Spine Associates Full time

pWeareseekingacompassionateandenergeticbPatientAccountsCoordinator/btojoinourteamatCarolinaNeurosurgeryandSpineAssociates.Asakeymemberofourteam,youwillberesponsibleforprovidingexceptionalcustomerservicetopatientsandtheirfamilies,ensuringthattheirbillingandfinancialneedsaremetinatimelyandaccuratemanner./ppbKeyResponsibilities:/b/pulliAssistpatientsoverthetelephonewithquestionsregardingtheiraccountandidentifyandresolvepatientbillingissues./liliRespondtoinquiriesfrompatients,attorneys,andpatientportal./liliProcessandpostpaymentstakenoverthephoneandthroughpatientportal./liliWorkwithcollectionagenciestoensureaccuracyofinformation./liliFollowallourprocessesandcomplywithHIPAAregulations./liliUpdatepertinentpatientinformationinthesystem./liliWorkaspartofateamtocompletedepartmentalresponsibilities./liliApplyourvaluesindecision-makingandinteractionswithallindividuals./liliPromoteapositiveworkenvironmentthrougheffectiveteamwork./liliOtherdutiesasassignedbychangingneeds,patientflow,orphysicianrequest./li/ulpbRequirements:/b/pulliExcellentcustomerserviceskills./liliAtleast1yearofhealthcarebillingorfrontdeskexperience./liliPriorexperienceinabusymedicalpracticeishighlyfavored./liliAbilitytomulti-taskandhaveahighdegreeofaccuracyandattentiontodetail./li/ulpbWorkingHours:/bMonday-Friday:8:00am-5:00pm/ppThisisnotaworkfromhomeposition./ppbCompanyCultureExpectations:/b/pulliReflectsCNSACoreValuesinalljobresponsibilitiesandinteractions./liliParticipatesindepartmentorsystem-wideimprovementplans./liliPerformshigh-qualityworkthatisneat,accurate,complete,andontime./liliOffersassistancetoallpatientsbypromptlyrespondingtorequestsandneeds./liliAsksquestionstogainfullunderstandingofassignments./liliAdaptstochangingassignmentsandresponsibilities./li/ul