Real Estate Customer Service Manager

3 weeks ago


Kenosha, Wisconsin, United States Private Firm Full time
Job Overview

We are a private firm dedicated to delivering exceptional customer service and managing real estate properties. As a key member of our team, you will be responsible for resolving concerns raised by residents and working towards a positive customer experience.

Key Responsibilities:

• Foster strong relationships with customers, making each one feel important and respected.

• Resolve issues in a timely manner, aiming to eliminate multiple interactions.

• Develop tailored solutions to improve customer satisfaction and appreciation.

• Greet customers with a smile and create a caring and positive experience.

• When necessary, impose penalties or take adverse actions in a resolute yet respectful manner.

Requirements:

  • Excellent writing and communication skills.
  • Outstanding interpersonal skills.
  • Proficiency in Microsoft Word and Excel.
  • Able to travel frequently (approximately 25 miles per day).

Compensation:

$60,000 - $80,000 per year, commensurate with experience and skills.



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