Real Estate Customer Service Manager
3 weeks ago
We are a private firm dedicated to delivering exceptional customer service and managing real estate properties. As a key member of our team, you will be responsible for resolving concerns raised by residents and working towards a positive customer experience.
Key Responsibilities:
• Foster strong relationships with customers, making each one feel important and respected.
• Resolve issues in a timely manner, aiming to eliminate multiple interactions.
• Develop tailored solutions to improve customer satisfaction and appreciation.
• Greet customers with a smile and create a caring and positive experience.
• When necessary, impose penalties or take adverse actions in a resolute yet respectful manner.
Requirements:
- Excellent writing and communication skills.
- Outstanding interpersonal skills.
- Proficiency in Microsoft Word and Excel.
- Able to travel frequently (approximately 25 miles per day).
Compensation:
$60,000 - $80,000 per year, commensurate with experience and skills.
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