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Client Services Coordinator

4 weeks ago

Maryland City, Maryland, United States Johns Hopkins Applied Physics Laboratory (APL) Full time
Job Title: Client Services Specialist

We are seeking a highly skilled and detail-oriented Client Services Specialist to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a Client Services Specialist, you will play a critical role in providing exceptional client service and support to our clients.

Key Responsibilities:
  • Work closely with clients to gather job requirements and submit job requests in our job management tool
  • Track and update job requests from end to end and provide timely job status updates to our clients
  • Process chargebacks for completed jobs in a timely and efficient manner
  • Build strong relationships across the department and throughout APL
  • Contribute to the department's success by working closely with the Financial and Business Operations Group
  • Provide operational services to the Communications Department
  • Develop a thorough knowledge and understanding of the Communications Department, including types of work, unique needs, culture, and skill sets, and recommend initiatives that support and further department goals
  • Process procurement card purchases
  • Create and manage shared job folders and files
Qualifications:
  • An associate's degree or equivalent level of experience with a minimum of 3 years of relevant client service experience
  • Proven ability to identify and resolve issues independently and collaboratively through the use of internal and external resources
  • Initiative and persistence in identifying client needs, meeting quick turnaround demands, resolving problems with a sense of urgency, and demonstrating the capability to anticipate, prioritize, and expedite numerous tasks from multiple sources
  • Ability to develop and assess alternative approaches and solve routine problems in a different, more efficient way
  • Demonstrated critical-thinking skills and the ability to resolve conflict
  • Experience in managing a high volume of incoming client requests
  • Ability to identify and assess clients' needs to achieve satisfaction
  • Experience building sustainable relationships and trust with client accounts through open and interactive communication
  • Ability to provide accurate, valid, and complete information by using the right methods/tools
  • Experience in handling client complaints professionally and effectively
  • Ability to take the extra mile to engage clients
  • Excellent interpersonal, communication (written and verbal), and organizational skills
  • Demonstrated advanced proficiency in use of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
  • Ability to obtain a Secret-level security clearance

We offer a comprehensive benefits package, including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional client service, we encourage you to apply for this exciting opportunity.