Senior Manager, Mobile Offer Strategy

10 hours ago


Stamford, Connecticut, United States Charter Communications Full time
Job Summary

The Senior Manager, Mobile Offer Strategy is responsible for developing and executing a comprehensive mobile pricing and promotional strategy to drive business growth and improve customer satisfaction. This role will work closely with cross-functional teams to identify opportunities, quantify financial and customer benefits, and implement initiatives to achieve Charter's business goals.

Key Responsibilities
  • Collaborate with Product, Sales, and Customer Operations teams to identify and develop mobile pricing and promotional strategies that align with business objectives.
  • Develop and maintain internal databases, including product costs and margins, to inform pricing and offer decisions.
  • Work with Analytics and Revenue teams to build business cases and track key financial metrics related to market pricing and offer strategies.
  • Improve customer experience by identifying pain points and areas for improvement, and working with Sales and Customer Operations teams to implement solutions.
  • Develop and maintain market playbooks of promotional offers and retail pricing.
  • Manage promotional roll-off programs to ensure accurate pricing is applied to customers during the promotional roll process.
  • Perform ad hoc projects and reporting requests from business unit leaders, including customer migrations, billing design, and product launches.
Requirements
  • BS/BA in Marketing, Finance, or related field, or equivalent work experience.
  • 6+ years of marketing, pricing, or finance work experience, and 3+ years of management experience.
  • Strong analytical skills, ability to integrate information from multiple sources, and proficiency in Excel, including complex formulas and pivot tables.
  • Ability to communicate effectively through emails, conference calls, and MS PowerPoint.


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