Sales Representative

3 weeks ago


Kansas City, Missouri, United States Lincare Holdings Inc. Full time

The Inside Sales Representative plays a pivotal role in driving revenue growth by effectively engaging with potential customers, leveraging company resources, and adhering to established policies and procedures. This individual is responsible for providing accurate and complete data, utilizing appropriate technologies, and ensuring operational effectiveness in patient and physician contact.

Key Responsibilities:

  • Establish and maintain customer relationships through proactive follow-up and responsive communication.
  • Promote CPAP products and facilitate customer needs by assessing qualification, explaining benefits, and assisting with physician communication.
  • Resolve customer concerns by providing product and service information.
  • Record and maintain customer information, ensuring accurate data entry and database management.
  • Ensure quality service by adhering to departmental and company policies, procedures, and standards.
  • Facilitate sales processes by communicating with internal and external contacts.
  • Complete and validate insurance benefits accurately.
  • Provide customer follow-up as required.
  • Contribute to departmental objectives by achieving contact and sales results.

Requirements:

  • Excellent telephone customer service skills.
  • Proficiency in computer applications.
  • Mastery of the English language, both oral and written.

Education and Experience:

  • High School Diploma or Equivalent.
  • Inside sales experience.
  • Medical industry knowledge beneficial.
  • Ability to type at least 25-30 words per minute.

Computer Requirements:

  • High-speed internet connection (min 300mbps), hard-wired, with low latency and minimal deviation.
  • Intel Core or Intel Pentium processor, 2GHz or higher.
  • 4 GB+ of RAM.
  • Support for IE, Chrome, and Firefox browsers.
  • Win10 1909 operating system.
  • Dual monitors, each capable of displaying 1024x768 pixels.
  • Sound card installed (standard in most computers).
  • Up-to-date anti-virus protection installed, always scan mode.
  • USB noise-cancelling headset.
  • Wireless mouse and keyboard.
  • Webcam.

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