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Customer Service Representative

1 month ago

Tulsa, Oklahoma, United States WeStreet Credit Union Full time
Job Summary

WeStreet Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members by performing financial transactions, servicing accounts, and responding to questions and concerns.

Key Responsibilities

* Assist members with financial transactions, including deposits, withdrawals, loan payments, and issuing negotiable instruments
* Greet members with a genuine smile and maintain a welcoming environment
* Offer additional products or services that meet the needs of our members
* Balance cash drawer daily
* Be knowledgeable of all core products and services
* Build member loyalty by providing the highest level of service
* Respond to member inquiries or concerns in a timely manner
* Adhere to internal policies and procedures

Requirements

* Ability to contribute to a positive team environment and provide an exceptional member experience
* Careful attention to detail
* Exceptional work ethic
* Excellent communication skills, including oral and written communication
* High School diploma or equivalent

Preferred Qualifications

* Bilingual (fluent verbal and written Spanish) skills
* Proficiency in Microsoft applications (Word, Outlook, etc.)

Physical Requirements

* Must be able to stand for long periods of time
* May occasionally have to carry coin bags or coin boxes sometimes weighing 25 pounds
* Typing and repetitive motion

Behaviors

* Enthusiastic - Shows intense and eager enjoyment and interest
* Team Player - Works well as a member of a group
* Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education

* High School (required)

Experience

* Six months to one year of retail sales or customer service and cash handling experience (preferred)

WeStreet Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.