Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow communication scripts to handle different topics
- Identify customer needs, clarify information, research, and provide solutions and/or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
Requirements:
- Previous 3-6 months customer service or customer support experience preferred
- Basic computer skills
- Quick learner and able to work independently
- Type 20-25 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
Pay and Benefits:
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 7:00am-9:00pm (CST); Work Days - Mon-Fri & Every Other Weekend (day off during week on wkd rotation)
- Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST)
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