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Customer Service Appointment Specialist
2 months ago
Are you interested in joining a prestigious Ford dealership with a rich history? JC Lewis Motor Co. is on the lookout for a dedicated and customer-oriented BDC Service Coordinator to enhance our vibrant team. As a member of our organization, you will benefit from:
- 401K Plan
- Paid Time Off
- Comprehensive Medical, Dental, and Vision Coverage
- Designated Paid Holidays
- Life Insurance Options
- Employee Discounts on Vehicle Purchases and Services
If you are passionate about providing outstanding service and wish to advance your career with a company that prioritizes its workforce, we would love to hear from you. Become a valued member of the JC Lewis team today
Key Qualifications:- Previous experience in automotive BDC, service, or call center roles with appointment scheduling is preferred
- Strong verbal and written communication abilities
- Proficient computer skills and typing capabilities
- Familiarity with customer tracking systems is advantageous
- Exceptional organizational capabilities
- Able to manage multiple tasks effectively under pressure
- Commitment to delivering excellent customer service
- Team player with a positive demeanor
- Act as a bridge between the service department and clientele
- Professionally handle incoming calls
- Assess client needs and coordinate appointment scheduling
- Address customer inquiries with integrity
- Oversee the online appointment scheduling system
- Complete assigned tasks in a timely manner
This position operates on a 5-day workweek with occasional Saturday shifts. Compensation is commensurate with experience and includes opportunities for monthly bonuses.