Customer Service Representative

2 days ago

Savannah, Georgia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, processing sales transactions accurately and consistently
  • Meet sales goals on a monthly, quarterly, and yearly basis, maintaining precise work order files and formulas
  • Pull products from the sales floor or warehouse, tint and mix products as needed, and stock shelves and set up displays
  • Load and unload delivery trucks, assist in making deliveries, and maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered, discussing available options and suggesting ways to improve sales
  • Comply with inventory control procedures and maintain a clean and organized store environment
Requirements
  • Must be at least 18 years of age and legally authorized to work in the country of employment
  • Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in more than one language
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.

We are an equal employment opportunity/affirmative action employer committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.

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