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Service Advisor

2 months ago

Gainesville, Florida, United States Hayes Chrysler Dodge Jeep Ram of Gainesville Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Hayes Chrysler Dodge Jeep Ram of Gainesville. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Greet Customers Promptly
  • Obtain and verify customer and vehicle information
  • Clearly communicate vehicle symptoms and recommended maintenance
  • Determine and recommend necessary repairs and maintenance
  • Prepare accurate estimates and repair orders
  • Conduct thorough walk-around inspections
  • Follow up with customers to ensure satisfaction
  • Monitor repair progress and verify final invoices
  • Explain completed work and charges to customers
Requirements
  • Proven track record of delivering exceptional customer satisfaction
  • Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • High energy level and strong work ethic
  • Desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Reynolds and Reynolds computer experience a plus
  • Ability to use tablet-based write-up system
  • Valid driver's license
  • Team-oriented, flexible, and focused on delivering high-quality customer service