Veterinary Front Desk Associate

2 weeks ago


Raleigh, North Carolina, United States Vets Pets Full time

Job Description for Veterinary Receptionist

We are a trusted and experienced practice management team at Vets Pets, dedicated to supporting veterinarians and their teams in North Carolina since 2007. Our commitment to professional and practice growth enables us to provide you with the resources you need to excel in your role.

Our Approach

  • We listen and support practices and teams
  • We collaborate with local teams on action plans and clear responsibilities
  • We develop teams and practices
  • We support a work-life balance

Job Description for Oak Heart South Saunders Veterinary Hospital Receptionist

We are a cutting-edge facility providing excellent care to each and every patient who comes through our doors. Our complete veterinary medical facility is designed to provide the utmost care for small animals.

Responsibilities

  • Following safety procedures
  • Greeting and interacting with clients in a friendly, professional, and efficient manner
  • Keeping clients informed of wait times
  • Comforting and reassuring clients in times of duress
  • Receiving and managing incoming calls on a multi-line phone system
  • Reviewing estimates and clarifying payment options, including processing payments
  • Balancing the cash drawer/keeping the daily report up to date
  • Obtaining client written documentation, including consent forms
  • Assisting the triage process by escalating client emergencies
  • Relaying basic medical information to clients as directed by a veterinarian or technician
  • Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

Requirements and Qualifications

  • High school diploma or GED
  • Experience providing animal care preferred
  • Must be compassionate for animals and self-motivated with a positive attitude

We are a fast-paced environment that requires frequent movement throughout the clinic. If you have a strong customer service approach and a positive attitude, we encourage you to apply today.



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