Property Operations Specialist

2 weeks ago

Atlanta, Georgia, United States Radco Full time
About Radco

Radco Residential is a leading provider of multifamily property management services, recognized as one of the top-rated workplaces in the industry.

Job Summary

We are seeking a Property Support Manager to join our team. This role will provide operational support and resources for various communities, assisting with property management transitions, and ensuring the successful execution of projects and initiatives.

Responsibilities
  • Assist with the planning and preparation for future property management opportunities, reviewing property information and documentation, and completing assigned items from the property checklist.
  • Provide operational support for new property management transitions, including sales tours, delinquent rent collections, onboarding, training, vendor setups, invoice management, system setup, and other tasks as needed.
  • Fill in as acting Leasing Consultant, responding to resident and prospect inquiries, touring prospective residents, processing rental applications, scheduling move-ins, and other tasks as needed.
  • Fill in as acting Property Manager, including hiring, training, administrative functions, reporting, and supervising on-site team members.
  • Partner with the Maintenance Supervisor to ensure all maintenance-related activities and initiatives are in alignment with property goals.
  • Work closely with Regional Managers to understand changing operational needs and assigned responsibilities week-to-week.
  • Collaborate with various departments, including Accounting, IT, Marketing, Learning & Development, and others.
Customer Service
  • Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to address and resolve concerns.
  • Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing.
  • Respond sensitively to resident questions and/or concerns, exhibit a sense of urgency, and de-escalate resident issues.
  • Maintain all vendor relationships with utmost professionalism.
Leadership
  • Shadow Regional Managers and Property Managers to gain a better understanding of how to effectively train, empower, and motivate team members.
  • Set expectations and hold accountable team members to achieve budget guidance, with the guidance of a Regional Manager.
  • Implement an Improvement Plan for team members to ensure success in their development.
  • Serve as the company's representative in various capacities and learn how to drive and lead teams towards the successful execution of projects and initiatives.
Qualifications
  • Basic knowledge of financial reporting and ability to read, interpret, and update budgets and financial statements.
  • Excellent interpersonal skills providing for effective verbal and written communication with residents, team members, peers, vendors, owners, etc.
  • Ability to de-escalate and respond sensitively to customer service-related concerns.
  • Strong organizational and time-management skills.
  • Ability to work collaboratively in a team environment.
  • Developing leadership skills with the desire to learn and grow.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • YARDI experience is preferred but not required.
Requirements
  • 5+ years of experience in property management or in a related industry.
  • College degree is preferred, but not required.
  • ARM or CPM designation is preferred but not required.
  • Valid drivers license and current automobile insurance is required.

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