IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
About the Role:
DonorConnect is seeking a skilled IT Support Specialist to join our team. As a key member of our Information Systems department, you will provide technical assistance and support to our staff, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities:
- Provide first-level technical support for hardware and software issues, including troubleshooting, repair, and maintenance
- Install and configure new software and hardware as needed
- Assist with data backup and recovery operations
- Monitor and analyze system logs to identify potential issues
- Document and track problem resolution processes
Requirements:
- Associate's degree in a related field or equivalent combination of education and experience
- 1-2 years of experience in a similar role
- Excellent communication and problem-solving skills
- Ability to learn and support new systems and applications
About DonorConnect:
DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes for transplantation. We offer a competitive salary and a dynamic work environment.
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