Fleet Operations Manager

2 days ago

Council Bluffs, Iowa, United States Universal Logistics Holdings, Inc. Full time
Fleet Manager Job Description

At Universal Logistics Holdings, Inc., we are seeking a highly skilled and experienced Fleet Manager to join our team. As a key member of our operations team, the Fleet Manager will be responsible for managing a geographic territory and providing support for multiple Independent Owner Operators and/or Company Drivers.

Key Responsibilities:

  • Ensure strict compliance with local, state, and federal regulations, including weight restrictions, permits, hazardous materials, and hours of service.
  • Manage Company DOT compliance within the operational area to ensure the safe operation of commercial motor vehicles, including drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing, and violations.
  • Maintain awareness of Drivers' movements through regular communication and manage and adapt to delays and/or issues on the road.
  • Coordinate business with Drivers and customers to optimize revenue, minimize transit time, and satisfy customer needs.
  • Ensure efficient utilization of equipment and account for all equipment, including available equipment not currently in use.
  • Identify tasks being performed and categorize them as pre-pulls, street turns, drops, pulls, drop and hooks, and ensure accurate recording in the Company system.
  • Coordinate changes to the operational plan in real-time with Drivers and customers to ensure all stakeholders are aware of updates.
  • Oversee all communications related to specialty load boards, ensuring customers and Drivers are informed of relevant developments.
  • Proactively identify operational issues and implement a plan of action to correct and continue operations.
  • Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations.
  • Continuously monitor rates while overseeing Drivers and the operational plan to ensure contracted percentage payout is accurate and within company standards.
  • Contact customers regarding any additional charges resulting from the operational plan.
  • Manage accident coordination, including instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination, and reporting.
  • Collaborate with stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
  • Determine the necessity, arrange for, and authorize repairs of equipment to restore service and schedules.

Generating Rates and Customer Service:

  • Contact steamship lines, storage, supplemental carriers, and/or additional cost centers with accessorial charges impacting Company cost and customer rate.
  • Coordinate delivery times to consignees from the shipper/steamship line.
  • Monitor and be familiar with zone/book rates specific to the assigned area of operation to provide rate quotes to customers.
  • Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers and maximize lane density.

US Customs and Equipment Compliance:

  • Utilize rail/port websites to track equipment whereabouts and timing.
  • Maintain up-to-date and accurate codes from U.S. Customs for imports, exports, and reservation numbers as appropriate.
  • Ensure movement of all import/export shipments within the operational area complies with U.S. Customs requirements.

Reconciliation:

  • Update load and manifest statuses within the Company system and identify/resolve discrepancies.
  • Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address, and resolve inconsistencies wherever possible.

This job description is a summary of the key responsibilities and requirements for the Fleet Manager position. The Company reserves the right to change or add responsibilities as necessary.

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