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Restaurant Operations Manager

2 months ago

Council Bluffs, Iowa, United States Hooters of America, LLC Full time
{"Responsibilities": "Key Responsibilities

As a Restaurant Manager at Hooters of America LLC, you will be responsible for overseeing various aspects of restaurant operations, including hospitality, guest satisfaction, safety, cleanliness, drink presentation, and atmosphere. You will assist the General Manager in ensuring operations run efficiently and according to company policy and standards.

Key responsibilities include:

  • Managing performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles.
  • Assisting in the completion of general business administration, including payroll, human resources, marketing, and financial reporting.
  • Managing vendor relationships and ensuring vendors and suppliers are properly compensated and meeting the needs of the business.
  • Supporting the training and development of restaurant employees.
  • Assisting in the selection of Front of House and Back of House employees.

Customer Focus

You will be responsible for ensuring guest satisfaction and promoting the business, building sales, increasing profits, and maintaining brand integrity.

Key customer-focused responsibilities include:

  • Providing exceptional guest service and atmosphere.
  • Ensuring food and beverage quality.
  • Managing menu and product launches.

Financial Management

You will be responsible for delivering results, planning and executing financial goals, and managing inventory control and profit and loss statements.

Key financial management responsibilities include:

  • Delivering results and meeting financial goals.
  • Managing inventory control and profit and loss statements.

Standards and Compliance

You will be responsible for ensuring responsible alcohol service, food safety and sanitation, Hooters Girl image, facility maintenance and cleanliness, and safety and security.

Key standards and compliance responsibilities include:

  • Ensuring responsible alcohol service.
  • Ensuring food safety and sanitation.
  • Managing Hooters Girl image.
  • Ensuring facility maintenance and cleanliness.
  • Ensuring safety and security.

Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least 2 years of full-service restaurant management experience in a complex and fast-paced environment.
  • Successful completion of food safety and sanitation training.
  • Must be 21 years of age or older.

Knowledge, Skills, and Abilities

You will need:

  • Basic knowledge of Microsoft Word and Excel.
  • General knowledge of full-service restaurant operations and the hospitality industry.
  • Strong organization and planning skills.
  • Strong operational skills in a customer-service and hospitality environment.
  • Strong coaching skills.
  • Intermediate mathematical computation skills.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to build relationships at all levels.
  • Ability to handle confidential and sensitive information.
  • Ability to manage changing priorities.

Equal Opportunity Employer

Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.

"}