Customer Service Associate

7 days ago


Mebane, North Carolina, United States Armacell Full time

Armacell, a leading global provider of insulation and foam solutions, is seeking a highly skilled Customer Service Representative to join our team. With a strong focus on customer satisfaction, this role will play a key part in ensuring timely and accurate order processing, sales service, and information feedback to both internal and external customers.

About the Role
  • This position will primarily support customers with purchases from the Armacell Mebane location, with potential opportunities to work with other Armacell locations.
  • The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong work ethic to excel in a fast-paced environment.

We offer a competitive hourly rate of $20.00-$22.00, along with a comprehensive benefits package, including healthcare, financial programs, generous paid time off, and training resources.

Key Responsibilities
  • Process orders and invoices correctly and in a timely manner.
  • Handle customer complaints and provide suitable solutions and alternatives within set timeframes.
  • Promote products and services to customers and respond to technical queries.
Requirements and Qualifications
  • A minimum of 3-5 years of experience in a customer service environment.
  • Proficiency in SAP and Microsoft Office applications.
  • Strong written and verbal communication skills, with excellent telephone etiquette.


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