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Customer Service Lead

3 weeks ago


Mebane, North Carolina, United States Food Lion Full time

Role Overview

As a Customer Service Lead at Food Lion, you will play a critical role in delivering exceptional customer experiences and driving sales growth through effective customer engagement. This exciting opportunity requires a highly motivated and customer-focused individual who can lead by example and provide guidance to their colleagues.

Key Responsibilities

  • Lead by example, demonstrating exceptional customer service skills and a positive attitude
  • Provide coaching and feedback to colleagues to improve customer service performance
  • Work closely with the Customer Service Manager and Assistant Customer Service Manager to achieve business objectives
  • Manage cash handling procedures, including operating the cash register, processing transactions, and counting cash
  • Maintain accurate records of sales, refunds, and other financial data

Benefits and Salary

This rewarding role offers a competitive salary range of $28,000 - $38,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements

To succeed in this role, you should have:

  • A high school diploma or equivalent preferred
  • Excellent communication and leadership skills
  • Proven ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills

About Food Lion

At Food Lion, we are passionate about delivering quality products and services to our customers while fostering a culture of inclusion and respect. If you share our passion and values, we encourage you to apply for this exciting opportunity.