Service Desk Technician

4 weeks ago


Grand Junction, Colorado, United States SNI Technology Full time
Job Title: Service Desk Tech Job Summary: As a Service Desk Technician at SNI Technology, you will be responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to accomplish business tasks. Your primary focus will be on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests within established SLAs. You will use diagnostic and help request tracking tools, as well as provide in-person, hands-on help at the desktop level and onsite support throughout the organization. Qualifications: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: * College diploma or university degree in the field of computer science and/or 5 years equivalent work experience * Certification in ITIL, ITSM, or Microsoft products is a plus Experience: * Knowledge of advanced computer hardware, including POS systems * Experience with desktop operating systems, including Windows and Mac OS * Extensive application support experience with Microsoft Suite * Working knowledge of a range of diagnostic utilities * Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes * Exceptional written and oral communication skills * Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills * Strong documentation skills What We Offer: * Competitive pay rate * Opportunity to work with a dynamic team * Professional development and growth opportunities How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to join our team at SNI Technology.

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