Optical Sales Manager

18 hours ago


Dublin, Ohio, United States U.S. Vision Full time
Job Summary

The Licensed Optical Sales Manager is responsible for delivering exceptional customer service and leading by example to ensure a positive experience for all patients, customers, colleagues, and business partners. This role involves supervising, coaching, and developing optical staff to achieve excellence in customer service and satisfaction, driving sales and controlling expenses, and executing effective operational and procedural processes.

Key Responsibilities

Deliver exceptional customer service and satisfaction
Supervise and coach optical staff to achieve excellence
Drive sales and control expenses
Execute effective operational and procedural processes
Engage with patients and customers to fulfill prescriptive eyewear needs

Requirements

Licensed Optician as required by state
Sales ability to connect with customers, uncover their needs, recommend items based on their needs, and educate them on their purchases
Polished and professional communication and customer-centric service skills
Experience with POS, computer, and timekeeping systems, and Microsoft Office
Ability to work with and service diverse people
Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
Reliability and punctuality in attendance to keep store hours and coverage in the store
Flexibility for scheduling, and ability to work weekends, select holidays, and special sales events
Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer
We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

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