Restaurant Operations Manager
2 days ago
The Assistant Manager plays a pivotal role in ensuring the smooth operation of Pies & Pints restaurants. This individual is responsible for engaging team members, exceeding guest expectations, and achieving performance metrics while adhering to core operating philosophies.
Key Responsibilities- Team Management: Hires, inspires, trains, and ensures an engaged team of associates as directed by the General Manager.
- Financial Management: Supervises and participates in budgeting, financial reporting, and review.
- Food and Beverage Management: Oversees food and beverage budgeting, ordering, and inventory.
- Associate Development: Interviews, trains, schedules, and conducts performance reviews for associates.
- Facility Maintenance: Ensures a spotless, well-repaired facility.
- Health and Safety: Maintains HACCP review and compliance.
- Guest Experience: Coordinates Serve Safe and Health Department Guidelines.
- Professionalism: Maintains a professional appearance and attitude at all times.
- Scheduling: Creates, reviews, and submits weekly schedules.
- Payroll: Reviews and submits biweekly payroll with the Kitchen Manager and General Manager.
- Team Culture: Creates an environment of engaged, happy, and servant-minded team members.
- Knowledge Sharing: Shares knowledge, ideas, successes, and failures with managers and associates for development.
- Guest Focus: Displays acts of kindness towards fellow associates and guests.
- Guest Experience: Welcomes every guest and thanks them for waiting during peak periods.
- Support: Runs food and drinks to help out during busy times.
- Problem-Solving: Figures out how to say "Yes" to the guest during a difficult situation or out of the ordinary request.
- P.I.E.S.: Lives, expects, and achieves P.I.E.S.
Pies & Pints offers a competitive salary, health insurance, bonus program, paid vacation, associate appreciation parties, and opportunities for advancement.
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