Help Desk Engineer

1 day ago


Bridgeport, Connecticut, United States Johnson Service Group Full time

We are seeking a skilled IT Support Specialist to join our team at Johnson Service Group, a leader in the staffing and consulting services industry.

Job Overview

About the Role: As an IT Support Specialist, you will play a critical role in ensuring the smooth operation and security of our IT infrastructure. You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work efficiently and effectively.

Key Responsibilities:
  • Maintain and improve technical systems, including servers, desktops, and mobile devices.
  • Provide technical support to staff, including troubleshooting hardware and software issues.
  • Administer email services, including user management, account configuration, password resets, and troubleshooting login and profile issues.
  • Troubleshoot and triage monitoring system alerts for system and networking environments.
  • Administer virtual machines, rebooting them as needed, and managing resource allocation.
Requirements:

To be successful in this role, you will require:

  • A bachelor's degree in Computer Science or related field, or equivalent experience.
  • Minimum 1 year of experience in IT, preferably in a help desk or service desk environment.
  • Proficiency in administering Windows Server 2016 and above, as well as desktop operating systems and applications.
  • Strong understanding of Active Directory services, Group Policy, DNS, and DHCP.
  • Experience with Microsoft AutoPilot and Backup Solutions.
  • Ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec).
Benefits:

As a member of our team, you can expect:

  • A competitive salary of $70,000 - $85,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including vacation and sick leave.
  • Ongoing training and professional development opportunities.


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