Service Desk Specialist
1 week ago
About Us:
Pep Boys is a trusted name in the automotive industry, dedicated to providing exceptional customer experiences and quality products and services. Our team of experts is committed to helping you find the right solutions for your vehicle, whether it's a routine maintenance task or a more complex repair.
Job Summary:
As an Automotive Customer Service Advisor, you will play a vital role in our team, working closely with customers and technicians to deliver exceptional service and drive sales growth. You will use your strong communication and problem-solving skills to resolve customer issues, recommend additional services, and maintain accurate records.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with technicians, ensuring seamless communication and collaboration to deliver high-quality service.
- Drive sales growth through upselling and cross-selling opportunities, using your product knowledge to identify additional services that meet customers' needs.
- Maintain accurate records and reports, ensuring that all data is up-to-date and compliant with company policies.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet deadlines.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- 1-2 years of experience in customer-facing roles, preferably in the automotive industry.
- Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
- Strong problem-solving skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
- Valid driver's license and reliable transportation.
Benefits:
- Competitive salary range: $15.69 - $18.60 per hour, based on experience + commission.
- Ongoing training and development opportunities to enhance your technical knowledge and skills.
- A supportive and collaborative work environment, with opportunities to grow and advance your career.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan and paid time off.
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