Desktop Support Specialist

3 weeks ago


Omaha, Nebraska, United States Carson Group Holdings, LLC Full time
Job Summary

The Desktop Support Specialist will be responsible for providing technical support to end-users on networked computer equipment, including desktop computers, virtual desktops, printers, and mobile devices. This role will be the initial point of contact for all help desk-related duties.

Key Responsibilities

- Receive and respond to help desk calls in a timely and efficient manner
- Troubleshoot user desktop PCs and peripheral networked equipment to resolve hardware or software problems
- Analyze and research network devices issues and administer solutions
- Set up and install hardware/software and configure environment for stable and reliable operation
- Configure mobile devices to connect to the company's business network
- Perform administration-related tasks for user permissions, directory groups, and assist with data protection schemes

Requirements

- Certifications in MCSA, Network+, A+ desired
- Experience and strong working knowledge of recent versions of Microsoft Windows OS, MAC OS X, and IOS
- Knowledge and/or experience working with a VMware Horizon VDI environment
- Experience with desktop imaging and administration, automated software deployment, and group policy management
- Experience with Microsoft Office 365 administration

Physical Requirements

- Ability to lift and carry 25+ lbs

Preferred Education and Experience

- Bachelor's degree in MIS or related field preferred
- One to three years of network-related IT experience
- One to three years of help desk-related support experience

About Us

Carson Group Holdings, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age, or any other characteristic protected by law.

We offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.

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