Alarm Monitoring Specialist
1 month ago
Vivint is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services.
Job SummaryWe are seeking a skilled Alarm Monitoring Specialist to join our National Award-Winning Alarm Monitoring team. As an Alarm Monitoring Specialist, you will play a vital role in ensuring the safety of our customers by properly responding to alarm signals, dispatching emergency services, and providing world-class customer service.
Key Responsibilities- Respond to alarm signals from customers' alarm systems and dispatch emergency services as needed.
- Provide exceptional customer service to customers in emergency situations.
- Process inbound calls requesting information and provide accurate responses.
- Work in a fast-paced environment with high levels of stress and pressure.
- Meet performance metrics and quality standards.
- High School Diploma or equivalent required.
- One year of customer service experience preferred.
- Ability to type 40 wpm.
- Pass an FBI criminal background check to obtain a Burglar Alarm License.
- Reliable internet connection with 10 MBPS download and upload speeds.
- Quiet and enclosed workspace away from others.
- Competitive hourly rate.
- Shift pay differentials.
- Biweekly performance bonus.
- Commissions.
- Additional monthly/quarterly bonus.
- Comprehensive training program.
- Opportunities for career growth and advancement.
Vivint is a drug-free environment. We do not conduct pre-employment drug screening, but we do conduct random drug testing on site.
We are an equal opportunity employer and do not consider any protected traits when hiring.
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