Customer Support Specialist

4 days ago

Concord NC United States Securitas Electronic Security Full time
Are you interested in furthering your career with an industry leader that continues to experience tremendous market growth? Join our team at Securitas Technology We are one of the largest security providers in the world featuring best-in-class products and award-winning services, customized to meet the specific needs of our clients.

POSITION SUMMARY:

Utilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.

ESSENTIAL FUNCTIONS:
  • Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.
  • Perform system tests with technicians and customers.
  • Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
  • Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
  • Utilize several software programs to upload and download essential data to alarm program boards.
  • Edit and maintain video router information.
  • Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.
  • Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.
  • Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.
  • Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.
  • Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.
  • Remote arm and disarm customer panels.
  • Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.
  • Assist customer with arming, disarming, and pin number changes over the phone.
  • Handle confidential customer paperwork & emails.


ADDITIONAL RESPONSIBILITIES:
  • Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.
  • Move files electronically to the new file retention system
  • Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.
  • Perform all database functions after hours, as it becomes necessary.
  • Take care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.
  • Monitor and protect integrity of UL & ULC requirements for security facility.
  • Process customer correspondences, account files, and authorized personnel records for each monitored location.
  • File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.
  • Participate in associate team meetings, providing feedback to the appropriate management staff.
  • Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork
  • Perform other function as required for successful operation of the organization.


Job Requirements:
  • High School diploma or equivalent required, Associates degree preferred
  • 3-5 years of work experience
  • Skilled in process documentation, project tracking, and prioritization
  • Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
  • Exceptional customer communication skills


We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

  • Customer Support Specialist

    3 weeks ago

    Concord, Massachusetts, United States Tripleseat Software Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Tripleseat Software. As a key member of our support team, you will play a critical role in ensuring the success and satisfaction of our customers.Job SummaryThe Customer Support Specialist will provide top-tier support...

  • Customer Support Specialist

    3 weeks ago

    , IL, United States Millennium Bank Full time

    Job Title: Customer Support SpecialistAt Millennium Bank, we are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and...

  • Customer Support Specialist

    3 weeks ago

    , FL, United States Charter Communications Full time

    Unlock Your Potential as an Offline Customer Support SpecialistAt Charter Communications, we're committed to delivering exceptional customer experiences. As an Offline Customer Support Specialist, you'll play a vital role in ensuring our customers receive the best possible service. Your attention to detail, problem-solving skills, and ability to work...

  • Customer Support Specialist

    6 days ago

    , AR, United States Northwest Arkansas Democrat-Gazette Full time

    Customer Support SpecialistWe are seeking a highly motivated and tech-savvy professional to join our team as a Customer Support Specialist. As a key member of our digital media support team, you will be responsible for providing exceptional customer service and technical support for our multimedia products.Key Responsibilities:Provide timely and effective...

  • Customer Support Specialist

    3 weeks ago

    Barre, VT, United States System One Full time

    System One is seeking a Customer Support Specialist for a Temp-To-Hire contract position working a in Berlin, Vermont.Customer Support SpecialistResponsibilities:Address inquiries from industry partners with clarity and professionali

  • Customer Support Specialist

    3 weeks ago

    , IL, United States ADM Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at ADM. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, coordinating sales efforts, and ensuring seamless communication between sales, production, and logistics...

  • Customer Support Specialist

    2 weeks ago

    , UT, United States The Investors Edge Full time

    {"h1": "Member Success Specialist", "p": "At The Investors Edge, we're looking for a skilled Member Success Specialist to join our team. As a key member of our support team, you'll play a critical role in helping our members achieve their goals and overcome challenges. Your primary responsibility will be to provide exceptional support to our members,...

  • Customer Support Specialist

    3 weeks ago

    , CO, United States Antech Diagnostics Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers, providing solutions to their queries, and ensuring a positive experience with our products and services.Key...

  • Technical Support Specialist

    2 weeks ago

    Greensboro, NC, United States Advanced Personnel Resources, Inc. Full time

    Job Title: Technical Support SpecialistAdvanced Personnel Resources, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support via phone, chat, or email...

  • Customer Operations Specialist

    3 weeks ago

    , NC, United States National Guard Employment Network Full time

    Job DescriptionCustomer Operations SpecialistCorning is a leading technology company that invents life-changing products using materials science. We are seeking a highly skilled Customer Operations Specialist to join our team.The successful candidate will be responsible for ensuring that our customers receive the highest level of support and service. This...

  • Customer Service Support Specialist

    3 weeks ago

    Greensboro, NC , USA, United States Brady Trane Services, Inc. Full time

    Job Title: Customer Service Support SpecialistAre you a highly motivated and customer-focused individual looking for a new challenge? As a leading Trane independent office, Brady Trane Services, Inc. is seeking a Customer Service Support Specialist to join our team.Job Summary:This role is responsible for providing exceptional customer service and support to...

  • Customer Experience Specialist

    1 week ago

    Concord, New Hampshire, United States AssetMark Full time

    Job Title: Customer Obsession SpecialistAt AssetMark, we're committed to helping financial advisors make a difference in the lives of their clients. As a Customer Obsession Specialist, you'll play a key role in creating emotional connections and superior customer engagement.About the Role:We're seeking a highly capable and service-oriented individual to join...

  • Customer Experience Specialist

    1 week ago

    Concord, California, United States AssetMark Full time

    Job Title: Customer Obsession SpecialistAt AssetMark, we're on a mission to empower financial advisors to make a difference in their clients' lives. As a Customer Obsession Specialist, you'll play a critical role in helping us achieve this goal.About the Role:We're seeking a highly motivated and customer-focused individual to join our team. As a Customer...

  • Administrative Support Specialist

    4 weeks ago

    Concord, New Hampshire, United States Raven Ridge Full time

    {"Job Title": "Administrative Support Specialist", "Company": "Raven Ridge", "Location": "Concord, NH", "Job Type": "Full-time", "Hours": "25-40 hours/week", "Pay Rate": "$20-25/hour", "Job Description": "We are seeking an experienced Administrative Support Specialist to join our team at Raven Ridge. As an Administrative Support Specialist, you will provide...

  • Senior Technical Support Specialist

    3 weeks ago

    Concord, New Hampshire, United States Best Buy Co. , Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our team at Best Buy Co., Inc.About the RoleAs a Senior Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our Geek Squad Manager and other...

  • Field Support Specialist

    2 weeks ago

    , NC, United States BCforward Full time

    Job Title: Field Support SpecialistBCforward is seeking a highly motivated Field Support Specialist to join our team in Raleigh, NC.Job Summary:We are looking for a skilled Field Support Specialist to provide onsite support across all services utilizing ITIL service processes. The successful candidate will implement new releases of service components,...

  • Customer Success Support Specialist

    4 weeks ago

    , FL, United States MarineMax Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our MarineMax team as a Customer Success Support Specialist. In this role, you will be responsible for ensuring that our customers have an exceptional experience with our products and services.Key ResponsibilitiesCustomer Success AssuranceProvide exceptional customer service...

  • Customer Support Specialist

    2 weeks ago

    Concord, New Hampshire, United States Prenax Ltd Full time

    About Prenax LtdPrenax Ltd is a global information management company with a presence in multiple regions. We provide niche management services to various industries, including corporate, medical, academic, public, and government. Our mission is to simplify and centralize the information resources procurement process, ensuring customers benefit from lower...

  • Desktop Support Specialist

    1 month ago

    , NC, United States State of North Carolina Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at the State of North Carolina. As a Desktop Support Specialist, you will be responsible for providing technical support to employees, mainly on the Cooper/Cotton campus. You will utilize LANDesk and other tools designated by DHHS IT management to provide technical support...

  • Office Support Specialist

    1 week ago

    Concord, New Hampshire, United States Community College System Of New Hampshire Full time

    Job Summary:We are seeking a highly organized and detail-oriented Office Support Specialist to join our team at the Community College System Of New Hampshire. As an Office Support Specialist, you will provide administrative support to the Admissions Office, focusing on assisting prospective students and their families with their transition to our college.Key...