Service Lane Manager

1 day ago


Atlanta, Georgia, United States Sonic Automotive Full time
Job Title: Service Lane Manager

At Sonic Automotive, we're committed to providing exceptional service to our customers. As a Service Lane Manager, you'll play a critical role in ensuring our service department operates at maximum efficiency and productivity.

Key Responsibilities:
  • Manage the workflow of the service lane to maximize productivity and efficiency.
  • Ensure accurate and timely documentation of all service activities.
  • Monitor and control work schedules and labor costs.
  • Conduct daily performance reviews for Service Walk Around, Active Delivery, and Menu Closed performance.
  • Read, understand, and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
  • Conduct regular safety inspections and address any issues promptly.
  • Ensure compliance with federal, state, and local regulations affecting service operations.
  • Communicate with customers before there are problems and get involved in escalated customer issues.
  • Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
  • Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
  • Assist in achieving sales targets for the service department.
  • Promote additional services and products to customers.
  • Monitor, control, and collect warranty receivables and service work accounts.
Requirements:
  • 3+ years of experience in an automotive repair facility.
  • 1+ years of supervisory experience.
  • Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
  • Understanding of dealership policies, industry regulations, and safety standards.
  • Excellent organizational skills to manage the workflow of the service lane effectively.
  • Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
  • Ability to operate the department at a profit according to dealership guidelines.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Benefits:
  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Closed for Thanksgiving day and Christmas day
  • Employee discounts on purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company
  • Casual dress code


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