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Guest Service Representative

1 month ago


Carlsbad, United States Grand Pacific Resorts Full time
Job Summary

As a Guest Service Agent at Grand Pacific Resorts, you will be responsible for providing exceptional customer service to our guests. This includes registering guests, handling cash transactions, and ensuring that all guest requests are met.

Key Responsibilities
  • Register guests into the computer and verify their reservation, address, and credit information.
  • Handle cash transactions and balance a cash drawer to the given amount.
  • Ensure that all guest requests are met, including providing information about resort facilities and local attractions.
  • Assist with check-in and check-out procedures, including processing payments and issuing keys.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.

Requirements
  • High school diploma or equivalent required.
  • One to two years of customer service experience preferred.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Basic computer skills and knowledge of hotel software systems.
  • Excellent communication and interpersonal skills.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced and dynamic environment.
  • Professional development and training opportunities.
  • A fun and supportive team environment.