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Sales Representative

2 months ago

Austin, Texas, United States Cambridge Spa Group Full time
About the Role

Cambridge Spa Group is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a key role in driving member satisfaction and retention, as well as advancing sales.

Key Responsibilities
  • Sales: Sell wellness package memberships to Massage Envy guests, recommend upgrades to client and guest treatment plans, inform guests of additional services, and encourage home-care retail purchases.
  • Customer Service: Greet guests and members, efficiently check members in and out for appointments, answer phones, and proactively reach out to clients to book appointments and collect payments.
  • Administrative: Book appointments to achieve maximum scheduling efficiency, maintain client files, and proactively communicate client wants and needs to service providers.
Requirements
  • Prior sales and customer service experience preferred.
  • Must have computer and cash handling skills.
  • Must be able to prioritize and perform multiple tasks.
  • Must be able to work cohesively with others in creating a fun and fast-paced environment.
  • Strong communication skills both on the phone and in person.
About Us

Cambridge Spa Group is a leading franchisee consolidator within the Massage Envy franchise system. We are committed to providing exceptional customer service and creating a fun and inclusive work environment.

What We Offer
  • Uncapped monthly bonus potential.
  • Medical, dental, and vision insurance.
  • Tiered paid time off up to 3 weeks per year.
  • Complimentary membership, services, and discounts.
  • Employee assistance program.
  • Continuous training and coaching on sales and customer service.
  • Opportunities for advancement into local and national leadership and field support roles.