Guest Services Representative

2 weeks ago


Apex, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Toyota Apex. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all guests.
  • Perform opening and closing procedures, including managing the desk log, phone up log, and other administrative tasks.
  • Answer incoming phone calls, direct calls to the appropriate person, and take accurate messages.
  • Direct customers to the appropriate person or department, ensuring a seamless experience.
  • Manage and maintain accurate records, including data entry and reconciliation with dealership software.
  • Produce daily reports, including the Daily Update, Performance Metric, and other critical sales process metrics.
  • Walk around the showroom hourly to offer refreshments to guests and maintain a clean and comfortable environment.
  • Provide new hire Customer Management training and maintain CSI at or above Company standards.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Follow all safety rules and regulations, and demonstrate the Company's Core Values.
Requirements

To be successful in this role, you will need:

  • Previous customer service experience, with excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products and the ability to learn Dealership Management System and web-based applications.
  • A valid driver's license and a strong commitment to customer enthusiasm and satisfaction.
What We Offer

Hendrick Automotive Group is an Equal Opportunity employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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