Customer Experience Manager

3 weeks ago


Chesterfield, Missouri, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Customer Experience Leader to join our team at Michaels Stores. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across all touchpoints, including sales floor, cashier, and customer service.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, and achieve your KPIs and manage your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company program.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach customer experience team members to achieve results, participate in the performance management process, and support Talent Development of your team.
  • Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail management experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.

Applicants in the U.S. and Canada must satisfy federal, state, provincial, and local legal requirements of the job.



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