Customer Experience Associate
1 week ago
Responsibilities:
* Provide accurate, friendly, and efficient service to customers via phone and email
* Deliver outstanding customer service, owning the role of Brand Ambassador and serving on the front line of support to a wide variety of customers
* Communicate effectively with vendors to troubleshoot and resolve errors
* Respond to a high volume of calls each day while demonstrating a patient and helpful demeanor
* Accurately enter and update customer order, billing, and shipping information across a variety of systems
Requirements:
* Ability to work in a fast-paced environment and deliver results while managing multiple tasks
* Team contributor who works to consistently meet and exceed team goals, and individual contributor who successfully manages their day to day work independently
* Superb critical thinking and problem-solving skills
* Regular attendance and punctuality
* Tech savvy with working knowledge of Google Apps
* Proficient and accurate keyboarding skills
* Adaptable and comfortable working within an atmosphere prone to rapid change and development
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
At Cat5 Commerce, we offer a top-tier benefits package and collaborative workspace for those who thrive in a casual yet fast-paced environment. We are committed to providing a healthy, challenging, and people-focused atmosphere that allows our employees to grow and develop their skills.
We look forward to hearing from you"}
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