Guest Services Representative

2 weeks ago


Neodesha, Kansas, United States Pacific Hospitality Group Full time
Job Title: Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at The Meritage Resort and Spa. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Welcome guests and provide information about the hotel and its amenities.
  • Register guests, assign rooms, and issue door key cards.
  • Collect payments and process transactions accurately.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Communicate with other departments to fulfill guest needs.
Requirements:
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and ability to perform calculations accurately.
  • Basic computer skills and ability to enter data into systems.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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