Bilingual Medical Receptionist

1 week ago


Plant City, Florida, United States ENT and Allergy of FL. Full time

Florida ENT and Allergy, a division of ENT and Allergy Associates of Florida, is actively looking for a dedicated Medical Receptionist to join our team in Plant City. Our practice is committed to delivering comprehensive ENT medical and surgical care, ensuring that patient satisfaction remains our highest priority.

Position Overview:

We are seeking an experienced Medical Receptionist who excels in multitasking, is self-motivated, and can efficiently manage a busy front desk environment. The ideal candidate will possess a strong background in electronic medical records (EMR) and have experience with patient check-in and check-out procedures.

Key Responsibilities:

  • Deliver exceptional customer service to all patients and visitors.
  • Manage multi-line phone systems effectively.
  • Welcome patients upon arrival, ensuring accurate sign-in and collection of insurance details.
  • Distribute intake forms and necessary documentation to patients.
  • Process patient payments for co-pays and uninsured services.
  • Conduct insurance verifications.
  • Schedule appointments for both new and returning patients based on provider availability.
  • Maintain both physical and electronic patient records.
  • Contact patients to remind them of upcoming appointments and assist with scheduling additional services.
  • Provide necessary support and guidance to patients as required.
Qualifications:
  • At least one year of experience in a medical office setting.
  • Excellent customer service and interpersonal abilities.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks and manage a high volume of patient interactions.
  • Team-oriented with a collaborative spirit.
  • Familiarity with medical terminology.
  • Proficient in computer applications.
  • Fluency in Spanish is essential.
Benefits:
  • Comprehensive medical, dental, and vision coverage.
  • Company-paid short-term and long-term disability, and life insurance after one year of full-time employment.
  • 401(K) plan available after one year of service.
  • Six paid holidays from the start of employment.
  • Paid time off accrued per pay period.
Physical Requirements:
The role requires physical coordination and dexterity to operate medical and office equipment. Responsibilities may include sitting, standing, bending, and assisting patients as needed. The ability to lift up to 25 pounds may also be necessary.

This organization is an equal opportunity employer and maintains a tobacco-free workplace. All candidates will undergo thorough background checks as part of the hiring process.

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