Fire Protection Service Coordinator

1 month ago


Fort Wayne, Indiana, United States EMCOR Group Full time
Job Summary:

Shambaugh & Son, L.P. is seeking a Fire Protection Service Administrative Assistant. In this role, you will perform a wide range of customer service and administrative duties to prepare fire protection inspections, confirm and manage customer information, and close out service and inspection jobs.

Key Responsibilities:

• Responsible for inspection and billing preparation, and information verification and retention
• Utilize accounting system to pull work order numbers
• Utilize Building Reports for administrative support tasks
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently to appropriate personnel
• Follow the company-endorsed business process and best practices and make recommendations on system/process improvements
• Validate technicians debrief information on service tickets and perform invoicing preparation daily/weekly
• Assist with processing payroll – approve timesheets and send to payroll
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, inspection reports, as well as internal agreements and customer documentation
• Always maintain confidentiality of customer and employer information

Requirements:

• Proficiency in computer usage above basic Microsoft Office and Windows skills. Must be tech savvy
• Experience with AS400/Trueline accounting system a plus
• Must be able to retain training in an organized fashion to be successful
• Good understanding of Excel spreadsheets and Creating of Tables
• Dispatching or scheduling experience with Technicians, Project Managers, etc. a plus
• Proven experience in multi-tasking and doing several difficult tasks
• Must be organized, self-motivated, and a strong work ethic
• Professionalism in email and over the phone

About Us:

Shambaugh & Son, L.P. is a customer-driven, single-source, self-performing construction/engineering firm specializing in the Design-Build method of construction. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

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